Warranty

Saudi Setra Blinds Factory Co. Has a long tradition of manufacturing premium quality window furnishing across Saudi Arabia and around the world.

SETRA - Window coverings come with a 1 year nationwide warranty across the entire range of products, covering component failure and manufacturing issues*

What the Warranty Covers

This warranty covers the repair or replacement of any defective material or component in Setra window coverings. Setrab provides a manufacturer’s warranty that your Setra coverings will be free from defects in material and workmanship for a maximum of five (1) year from the date of Setra invoice. Our products come with guarantees that cannot be excluded under the Saudi Arabian Consumer Law. You are also entitled to have the product repaired or replaced if the product is defective.

Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time.

For information on Saudi Arabia Consumer Laws, please visit Saudi Arabia Consumer Law website at http://www.sama.gov.sa/en-

This warranty is valid when payment for the Setra window covering has been paid in full and proof of purchase is provided to Setra.

Exclusions to the warranty

This warranty supersedes all previous and existing materials relating to warranties published by Setra. Return and ancillary costs are the sole responsibility of the Verosol Distributor / Specialist Dealer.

products that are requested outside recommended sizes published in the Setra pricelist;
any conditions caused by normal wear and tear;
alterations and repairs to the product, not carried out by a distributor/specialist, water damage, accidents, misuse, or incorrect installation;
exposure to the elements (sun damage, wind or rain), discolouration over time.
exposure to chemicals, and any type of corrosive element such as, cleaning products, insects, marine environments and salt air;
any damage resulting from exposure to high moisture and high humidity environments (resulting in mould, mildew or fungal growths) e.g. kitchens, bathrooms;

This warranty is not transferrable, and only the original purchaser of the products can make a claim under this warranty.

Claims made against transit damage, short supply or visible defects to the products, must be reported within forty eight (24) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Setrablind.

Warranty Claim Procedure If you need to make a warranty request you can do so by:

Contacting your nearest SETRA through our toll free or email support@setrablind.com
Calling SETRA Customer Care 92000 9304 for warranty assistance.

Fabric “V”ING

Large width roller blinds larger than 2400mm and/or longer than 3000mm, could show the effect of “V’ing. This effect is predominant on all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.

Patterns

Textured or directional fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist. You should expect to see variations of up to 30mm in the direction of the pattern from one side of the blind to the other.

Light Gaps

All roller blinds allow light to pass around the sides of the fabric (even when blockout fabric is used). This is because the overall width of the blind including it’s brackets is always wider than the fabric width. Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting, however, the only way that light gaps can truly be minimised is to use hardware systems that utilise side channels.

Puckering

Some wider width roller blinds will exhibit a deviation across the width of the fabric at the base rail.